Frequently Asked Questions

Products

Yes, Aleppo soap is a traditional soap, authentically made in Aleppo, Syria.

Yes, you can use Aleppo soap for hair and body, because it's natural soap.

The stamp refers to the family name who made this soap.

No, essential oils need to be mixed with carrier oils, because it's strong to use alone.

Oud is translating from Arabic as from wood is a fragrant, dark, resinous wood (agarwood).

Amber perfume oil is a synthetic oil compound of safe natural oils.

No, we don't use any Animal material, we don't harm or kill animals anywhere in the world. And we support strongly animal rights movement cruelty-free.
Our musk perfume oil is synthetic oil.

Shipping

Yes, we ship to any country.

You can just send us your product name, quantity of each products, and your location and will send you the shipping charge accordingly.

Sorry no, we don't offer free shipping.

We use varieties of shipping method, by sea, Air cargo, EMS (Express Mail Service) and Express services like DHL, Fedex, UPS.

For small quantity and up to 75KG, by EMS (Express Mail Service) it takes from 8~12 days to arrive. For big quantity more than 75KG, it's better to send by Air cargo and the shipment will arrive to Airport at final destination.

Orders

You can just send us your desired product list and will send you the prices.

You can just send us your desired product list and will send you the prices.

Paying for the order

You can send us the money by Western Union, MoneyGram, or by TT Bank Transfer.

Sorry no, we don't accept payment by credit cards, neither Paypal, because Paypal service is not available in Lebanon.

Return and Refund

We are very sure that our products will make our customers happy, because we choose the best quality for you.
But for any reason if you didn't like the product, you can return it within 14 days,
and we will happily refund the purchase price completely.

Once your returned goods are received by us, we will send you the refund within immediately.

You can return the purchase within 14 days.